Everything you need, in one place.
Clear guidance and key employment information for temporary workers engaged through Prime Recruitment Services.
Guidance for a confident assignment.
- 01 Know what to expect
- 02 Understand your leave
- 03 Stay informed
Two important documents. One clear source of information.
These documents explain the key processes, expectations and support available during your temporary assignment with Prime Recruitment Services.
Please read both documents carefully and refer back to them whenever you have a question about your assignment, annual leave, timesheets, attendance, payroll or your responsibilities.
Where assignment-specific instructions differ, follow the written information issued by Prime and the authorised requirements of the client.
Read, understand and keep these resources available.
These are the only two linked resources on this page. Each opens in a new browser tab.
Temporary Worker Guide
Your main guide to working through Prime, including assignment expectations, timesheets, attendance, payroll, communication, conduct, health and safety, and support.
Annual Leave Policy
Information about annual leave accrual, requests, approval, holiday pay, holiday years, carry-over, worker responsibilities and leaving an assignment.
Help us keep your assignment and pay running smoothly.
Temporary workers are expected to follow the correct processes, communicate promptly and ensure that all information submitted is accurate.
Timesheet approval
Submit your hours correctly and ensure your authorised manager approves your timesheet by the stated payroll deadline. Late or unapproved timesheets may delay payment.
Attendance and absence
Contact Prime as early as possible if you cannot attend work and follow any client absence-reporting process given at the start of your assignment.
Annual leave approval
Leave is not approved simply because it has been requested. Do not take leave until approval has been confirmed through the correct process.
Keep your details accurate
Tell Prime promptly if your contact information, bank details, availability or circumstances change.
Quick answers for temporary workers.
The guide and policy remain the main sources of information. These answers provide a short overview.
What happens if my timesheet is submitted late?+
Your pay may be delayed until the next available payroll run, especially where the client has not approved the hours before the deadline.
How do I request annual leave?+
Follow the current annual leave request process communicated by Prime. Leave is not approved until confirmation has been issued.
Are bank holidays automatically paid?+
No. Bank holidays are not automatically paid unless they form part of your agreed working pattern or approved annual leave arrangements.
What should I do if I am sick?+
Contact Prime before your shift starts and follow any additional client absence-reporting instructions.
Can temporary work become permanent?+
Some assignments may lead to longer-term or permanent opportunities, depending on client requirements, available vacancies and performance.
Who should I contact with a worker query?+
Contact the Prime head office team using the details below and explain the assignment and issue involved.
Contact the Prime head office team.
Provide your full name, assignment, client and enough detail for the team to understand your query.
Stay informed. Stay supported.
Keep your worker guide and annual leave policy available throughout your assignment.